Grievance Redressal Committee

Objective

The Grievance Redressal Committee (GRC) is established to address and resolve complaints and issues raised by students, faculty, staff, and other stakeholders in a fair, transparent, and timely manner. The committee aims to maintain a harmonious and productive environment within the institution.

Composition

The GRC should include members who are impartial and experienced in handling grievances. The suggested composition is as follows:

• Chairperson: A senior faculty member or administrator with a strong reputation for fairness and integrity.
• Faculty Members: At least two faculty members from different departments.
• Administrative Staff: One member from the administration.
• Student Representatives: One undergraduate and one postgraduate student representative.
• External Member: One external member with experience in grievance redressal or legal matters (optional).

Rules and Responsibilities

Meetings

• The committee should meet at least once every quarter and as needed to address urgent issues.
• Minutes of each meeting should be recorded and made accessible to relevant stakeholders.

Grievance Submission

• Channels for Submission: Grievances can be submitted through an online portal, email, or physically to a designated office or drop-box.
• Acknowledgment: Upon receipt, grievances should be acknowledged within 48 hours, including a unique grievance ID and an estimated timeline for resolution.

Initial Review and Classification:

• Classification: Grievances are classified based on their nature (academic, administrative, infrastructure-related, behavioural, etc.).
• Prioritisation: Grievances are prioritised based on urgency and severity.
• Assignment: Grievances are assigned to the appropriate sub-committee or authority for detailed investigation.

Detailed Investigation

• Fact-Finding: Gathering relevant information and evidence related to the grievance, including interviews and document reviews.
• Stakeholder Consultation: Engaging with all involved parties to understand the context and nuances of the grievance.
• Analysis: Analysing the information collected to determine the root cause of the issue.

Resolution and Decision

• Resolution Plan: Formulating solutions or corrective actions based on the investigation findings.
• Decision Making: The committee makes a decision, which may involve disciplinary action, policy changes, or other measures to address the grievance.

Communication of Decision

• Notification: Communicating the decision to the affected party and relevant parties, including the findings of the investigation and actions to be taken.
• Follow-Up: Providing clear follow-up actions required from the affected party or other parties, if any.

Implementation of Resolution

• Action: Implementing the resolution, which may include disciplinary measures, administrative changes, or policy updates.
• Monitoring: Ensuring that the resolution is effectively implemented and no further issues arise.

Appeal Process

• Submission of Appeal: If dissatisfied, the affected party can submit a formal appeal outlining their concerns.
• Review by Higher Authority: A higher authority or appellate committee reviews the case.
• FinalDecision: The appellate body makes a final decision, which is binding.

Documentation and Reporting

• Record Keeping: Thorough documentation of all grievances, investigations, and resolutions.
• Reporting: Generating periodic reports to identify trends, ensure accountability, and inform policy updates.

APPOINTMENT OF OMBUDSPERSON

The Grievance Redressal Committee of the college has appointed G. Sreenivas Reddy, former Registrar of Kakatiya University, Warangal, as the Ombudsperson for Aurora's PG College (MCA), Uppal. The appointment has been made for a tenure of three years starting from 08.06.2025 to oversee and address grievances in a fair and transparent manner. The committee has formally approved this appointment, ensuring an effective mechanism for resolving complaints and maintaining a supportive academic environment within the institution.

Committee Members

S.No	Name	Designation	Role
1.	Dr. P. S. Subha Pradha	Professor	Chairperson
2.	Mr.N. Sundaram	HOD-MCA	Member
3.	Mr. Sanjay Gosh	Assistant Professor	Member
4.	Mr. K.Srinivas Reddy	Administrative Officer	Member
5.	Ms. P.Akshitha	Sr. Student Representative	Member
6.	Mr. Uday Kumar	Jr. Student Representative	Member
7.	Prof.G.Sreenivas Reddy	Retired Professor	Ombudsperson

Contact

Mail your grievances with complete details to: grievance@apgcu.ac.in